Refund Policy
This policy explains how returns and refunds are handled for Actimora products sold by Vrozelonvolkrann to consumers in the EU, including Sweden.
Consumer rights
Right of withdrawal
If you qualify as a consumer under EU law, you may withdraw from a distance contract within fourteen days of receiving the goods, provided the seal is intact and the product is unused, unless an exception applies.
Defective items
If an item is damaged or not as described, contact us with photos within a reasonable time. We will offer repair, replacement, price reduction, or refund as required by consumer law.
Process
Email help@vrozelonvolkrann.world with your order reference, reason, and images if relevant. Approved refunds are issued using the original payment method where possible.
Timelines and contact
Refund timing
Once goods are received and inspected, refunds are initiated within fourteen business days unless a longer period is legally permissible in a specific case.
Company details
Vrozelonvolkrann, Folkungagatan 55, 116 22 Stockholm, Sweden.